Something wrong with your knife?

We want you to be completely satisfied with your handmade slöjd knife. If something isn’t right, we’re here to help.

60‑Day Return Policy

You have 60 days from the date of delivery to request a return for a full refund.

To be eligible for a return, your knife must fail one or more of the quality checks listed below.

Quality Check – Eligible Return Reasons

A return may be accepted if your knife displays any of the following defects:

• Loose blade

• Misaligned blade that affects the usability or safety of the knife

• Paintwork errors, including incorrect colour sent or faulty paint application

• Sheath stitching coming loose

• Knife arriving damaged, including a broken tip or blade damage

Important Note on Handmade Craftsmanship

All of our knives are entirely hand‑carved and shaped using only traditional hand tools. Because of this, minor variations in symmetry, shape, or finish are normal and expected. These natural variations and asymmetry do not affect the function of the knife and are part of the beauty and authenticity of handmade slöjd craft.

However, if any variation negatively impacts the use or function of your knife, you may request a return.

How to Start a Return

To begin a return, contact us at info@slojdandspon.co.uk.

Returns must be sent to the following address:

Slöjd & Spon 5 Highfield Centre Hemsworth Pontefract West Yorkshire WF9 4SH United Kingdom

Please do not send any items back without first contacting us. Unauthorised returns will not be accepted.

If your return is approved, you may send the parcel back to our workshop. We will refund your postage costs once the returned item has been received and inspected.

You can contact us at any time with questions at info@slojdandspon.co.uk.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can evaluate the issue and make it right.

Exchanges

If you would like a different item, the fastest method is:

1. Return the item you have

2. Once your return is accepted, place a new order for the item you want

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5 business days. Please note that banks and card providers may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@slojdandspon.co.uk.